CX & Your Communications Strategy

Customer Experience, Podcast Episode Your customer experience is a reflection of your brand, and your communications strategy plays an important role in its success. Sammi Williams of 628 Design shares why it’s essential to ensure that your customers receive clear and consistent messages across all their interactions with your brand. This could include providing […]

Is Your Tech Strategy Losing You Clients?

This post started out as a rant about my poor, neglected lawn. Our house is on a busy corner of our subdivision, and we’re on a decent-sized lot. That means that almost everybody in our neighborhood sees our house several times a day. When our lawn goes uncut – we look like a big ol’ […]